CNE, MCP, CISSP, GCIH
7051 Andasol Ave.
Lake Balboa, CA 91406
Home (818) 705-7620
Cell/SMS (818) 404-9273
IM - RobPecor
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[Certifications] [Military Experience] [Professional Experience] [Experience Overview]
Employment History: (Present) (2000)(1999)(1997) (1995) (1994) (1993) (1992)] [Education]
OWD (Open Water Diver) 7/2009
Information Assurance Certification
GCIH - (GIAC Certified Incident Handler)
Government Clearance: Top Secret (current)
|1998 Stenograph Presidents Award
Symantec A++ Award (5
8/2001,3/2002, 6/2002, 9/2002, 6/2005
Symantec Applause Awards (20 awards)
Experience and Qualifications Overview
15+ Years in Software and Hardware QA
10+ Years Management Experience
5+ Years Technical Support - Software and Hardware
Multiple Full Product Lifecycle QA experience, including new (1.0) and sun-setting products.
Create full Test Strategies, Test Activity, Test Planning, Test Script creation
Test Automation Experience Tool evaluation, selection and use
Experience with Startup and Mature companies
Experienced in small to very large Enterprise Applications (1,000's of Seats)
Experienced in Technical, Training, and Web Documentation
Ability to analyze functional requirements, translate them into test cases, and prepare a detailed test plan utilizing knowledge of the functional application.
8/2000 - Present Symantec Culver City, CA
Sr. Principal QA Engineer - Enterprise Systems Division
Create and Manage Test Strategy, Plans, Cases and tests based on object oriented testing designs for Enterprise Systems Division Software created by Symantec. Lead US and Offshore team efforts. Competitive Analysis Reports. Specify hardware and materials needed for projects and labs. All products tested created for Enterprise Systems, Large and small-scale network in multi-platform environments. Beta Process, Strategy, scripting working directly with Live Customers, Beta Customers and Sales Engineers. Training Internal (Support and Sales and Sales Engineers) and External customers, Create and Maintain Information hubs via http, nntp, ftp. Liaison and knowledge center for integrating product teams. Defect submission, tracking, scrubbing. Build Acceptance Testing, Reporting and Feedback. Web and Application Testing c, c++, java. Documentation Authoring, Review, and certification.
Member of the Customer Response Team - Managing incoming issues from Large Enterprise customers, validating updates to existing products, onsite and phone visits with customers and SE's in high escalated situations.
Testing Platforms and technologies used: Windows 7, Windows Vista, Windows 2008, Windows NT 4.0, Windows 2000 Server, Advanced Server, Professional, Windows 2003 Server, SE/EE, Windows XP Pro, Home, Windows 95/98, Windows ME, Linux (RH, Fedora), Sun Solaris 7, 8, 9, 10, Netscape, Internet Explorer, Mozilla, JRE/JDK, LDAP, IIS, Java, NetWare 3.x, 4.x, 5.x, TCP/IP, IPX/SPX, DSL, PPPoE, Bluetooth, WLAN 802.11a,b,g,n DB2, Oracle, .jsp, Adobe FlexTools Used: Lotus Notes, MS Office, Perforce Configuration Management, SQL7, IIS, STS, Linkbot, Test Director, New Atlanta Servlet Engines, IBM Websphere, Tools designed in house, IBM Websphere, HTTP Server, SecureWay, DB2, Apache HTTP Server, Tomcat, JDK/JRE
Previous Positions at Symantec: QA Manager, QA Supervisor, Principal QA Engineer, Sr. QA Specialist
Manage QA Department for a startup Internet (dot-com) company. Duties include creating a department from 'scratch', evaluating and purchasing necessary testing tools. Forecast and budget to meet growing goals of the company
Other duties include Test Planning of all software products created by company, test scripting both manual and automated. Testing environment includes testing of applications based on Java, JSP, Servlets, HTML, C++, CGI, to include all Specification Documents. QA the Corporate Web Site. Work with Beta sites to accomplish final phase testing. Documentation of all scripting procedures, test plans, project goals and deadlines.
Products consisted of Online B2B
Catalog/Supply/Procurement. Products based on Oracle DB using JSP to
QA Tools uses: Mercury WinRunner (Automated Testing Tool), TestDirector (Test Planning Tool), Defect Tracking, LinkBot Pro, Astra Site Manager. Familiar with Rational Robot and Segue Silk products
Other software used: Microsoft 2000 Office, FrontPage 2000, FTP applications, Photoshop 5, Norton Ghost, Power Quest Partition Magic, BootMagic (Multiple OS Boot), Instant Messaging, Internet Explorer, Netscape, Outlook, Personal Web Server, more upon request.
Note: Company dissolved during the 'dot-com' era in 8/2000
Manage a 1500 user 50
server WAN/LAN for a large metal distributor, using a mix of NetWare (4.x &
5) and NT 4.0 Servers. Servicing
Ethernet, Token Ring and FDDI topologies over the WAN via T1 connections.
Topology Design and management >> AS400 and Mainframe to PC and printer
connectivity >> Backup and archival planning and implementation >>
Anti Virus planning, implementation and recovery >> Manage a 8-12 user
helpdesk >> Implementation of
VPN and other Remote access methods >> Workstation and Server
Ghosting/Imaging >> Departmental Intranet management >> Using
the following Utilities and applications:
Manager, ArcServeIT 6.6 for NetWare, ArcServeIT 6.x for NT, Attachmate Extra!,
Client Access, Microsoft NetMeeting, PCAnywhere 9.0, MS Network Admin Tools,
Microsoft Office 2000, Front Page, Canon NetSpot, HP Jet Admin, LexMark
Markvision, Citrix WinFram, OTG Application Extender, Remedy Action Request,
Bendata Heat, GroupWise 5
1992-1999 Stenograph, L.L.C. Mt. Prospect, IL
Network Duties: :
Install, configure and Manage 5 Windows NT 4.0 Servers, Windows 2000, 2 NetWare
4.11 servers and 1 NetWare 3.12 Server.
>> >> >> >> >> >> >> >> >> >> >> >> >> >>
>>Install, configure and manage Microsoft Exchange Server (5.5)
>>Manage NetWare Connect Server (Dial in/out)
>>T1 line connected to Cisco Router
>>Switch configuration and management,
>>Network Topology Design and management,
>>Firewall Configuration and management (Raptor NT 6.0).
>>Intranet design and authoring.
>>AS400 to PC connectivity via TCP/IP (internal and external users)
>>Coordinate Hardware/Software changes and upgrades to servers, gateways and workstations
>>Implement and Maintain Backup strategies
>>Determine Training needs for end users
>>Software and Hardware Auditing
>>Obtain and configure official network names and numbers
>>Evaluate software and hardware products for future implementation
Beta Manager Duties:
1995-1997 Stenograph, L.L.C. Mt. Prospect, IL
Technical Support Advisor, Technical Support Department
Primary Duties: » Top-level escalation of support. » Provide top-level support for internal Technical Support Reps covering 12 different software products. » Create and maintain call escalation procedures. » Chart and forecast customer support trends.
Secondary Duties: » LAN Supervisor » Manage network connections to AS400 using NetSoft and IBM Client Access » Create and maintain Technical Support Internet web site. » Hardware Supervisor: Suggest, purchase and maintain hardware for departmental use. » Customer and internal employee training on software products. » Customer and Employee training of NetWare and network theories. » Write and review technical documentation of internal use and external customers. » Create and maintain internal Helpdesk system, including writing contents of Helpdesk entries. » Write fax back technical documents. » Provide technical support via CompuServe and Internet.
Mt. Prospect, IL
Team Leader, Technical Support Department
Primary Duties: » Manage a team of Customer Support Representatives » Provide upper-level technical support for internal reps.
Secondary Duties: » LAN Administration. » Technical Support of customers via CompuServe forums. » Provide second-level support for customers.
Mt. Prospect, IL
Customer Support Representative II
Primary Duties: » Provide upper-level technical support for customers. » 1st step in call escalation process for Customer Support Reps. » Beta test new products created by Stenograph.
Mt. Prospect, IL
Customer Support Representative I
Duties: » Provide first-level support for customers, via phone.
Major: Computer and Electrical Engineering
Major: Computer Science
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